Policies

Pickup orders need 48 hours before collection, which gives us time to check every bundle before it leaves the salon rather than after.

Standard shipping runs 3 to 7 business days from dispatch. We do not ship to P.O. boxes, so please give a street address at checkout.

Because hair is a hygienic product, all sales are final. Once a bundle, closure, frontal or unit has left us, it cannot be returned or exchanged. If something arrives damaged or incorrect, contact us within 48 hours of delivery and we will make it right.

Placing an order or booking an appointment means you accept these terms. Prices are in USD and may change without notice, though a confirmed order is honoured at the price shown at checkout.

Product photography and descriptions are given in good faith. Natural hair varies slightly in shade and density between batches, and that variation is not a fault.

Appointments held with a deposit require 24 hours notice to reschedule. Walk in availability is offered on a first come basis and cannot be reserved.

All written material, imagery, e-books and class content belongs to Salon 527 and may not be reproduced, resold or shared.

We collect only what we need to take an order, run a booking, and respond to you: name, contact details, shipping address and purchase history.

Payment details are handled by our payment processor and are never stored by us. We do not sell or rent your information to anyone.

Cookies are used to keep the site working and to understand which pages are used. You can decline non essential cookies at any time through your browser settings.

To see, correct or delete the information we hold about you, email info@salon527.net and we will action it.